2.1 In order to transport and deliver Products to you, we work with third-party logistic service providers (“Logistic Partners”). When a Product is processed and successfully handed over to the Logistic Partner by us, we will send the details of the Logistic Partner who will be responsible for handling the shipping and delivery of any Product(s) ordered by you on REAL METAL ARTS. Our usual dispatch times are 15-20(fifteen-twenty) days from the date you place an order for a product on the REAL METAL ARTS. In any scenario, the user will be given an anticipated delivery date for the REAL METAL ARTS product they have purchased. When the order is confirmed by us, we will notify the user of the estimated timeline on the order confirmation page. We will also provide you information about your orders once they have been shipped to the e-mail address and/or cellphone number you provided/registered with us. You agree and acknowledge that, while we use our Logistic Partners to deliver Products to Users, we reserve the right to ship and deliver Products without using any Logistic Partners or third-party service providers.
2.2 You agree and acknowledge that to effectuate timely delivery of the purchased Products to you we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. You shall ensure that all information that is submitted by you to us on REAL METAL ARTS is true, complete, accurate and sufficient to identify the actual place of delivery. You understand that you shall bear absolute liability in case of any failure by us in delivering the purchased Products due to your failure to provide correct, complete, sufficient, and accurate information at the time of placing the order. It is further clarified that we shall not be liable in any manner and at any point in time due to your failure to provide correct and complete information.
2.3 We will attempt to deliver the purchased Product to your designated address within the estimated timeline of delivery notified to you. In the event you are not available or present to accept the delivery of the Product, our Logistic Partners will make a maximum of 3 (three) attempts to deliver the purchased Product(s) to you. If the third delivery attempt is unsuccessful and you continue to remain unavailable, we reserve the right to cancel the order of the purchased Products at our sole discretion and process the return of such Product to us. We further reserve the right to deduct the shipping and delivery charges borne by us while processing any refunds subsequent to such cancellation.
2.4 While we make reasonable endeavors in ensuring that purchased Products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of:
(a) Logistical issues beyond our control;
(b) Unsuitable weather conditions;
(c)Political disruptions, strikes, employee lockouts, etc.;
(d) Acts of God such as floods, earthquakes, etc.;
2.5 Return of purchased Products is facilitated through our reverse-Logistics Partners. On receipt of the request for return of Product on REAL METAL ARTS and the same being duly acknowledged by us, our reverse-Logistics Partners shall get in touch with you in order to collect the purchased Products from you. We process returns and exchanges of purchased Products in accordance with our Cancellation, Return and Refund Policy.
Contacting Us
If there are any questions regarding these Shipping policies, you may contact us using the information below:
REAL METAL ARTS
Email: realmetalprojects@gmail.com
